Frequently asked questions

For the time being we work in Vias only. We plan to open in other towns along the Hérault coast. If that interests you, write to us at contact@riboleys.fr.

We offer three packages rather than individual services. The complete package (24% excl. VAT) covers everything, including welcoming guests. The key box package (20% excl. VAT) is the same management remotely, with no welcome in person and no visits on site. The listing-only package (10% excl. VAT) covers the listing, the photos and the pricing: guests, bookings and payments stay with you. Only clients with a management contract can, however, ask us for additional out-of-contract services (property enhancement, maintenance and minor repairs, managing our partner tradespeople, purchasing and supplies, incident management), billed at €40 excl. VAT per hour.

Yes. Our contract is flexible: it can be terminated at any time without penalty, provided that bookings already confirmed are honoured.

To benefit from the French LMNP (non-professional furnished rental) tax regime, you must register with the tax office covering your property. We guide you through that, as well as through registering the property with the town hall. It is straightforward, and we are there to help.

The standard minimum is three nights out of season and seven nights in July and August. This favours longer stays, which are more profitable and the best way to welcome quality guests.

Yes. You get access to an online booking calendar: you can see your occupancy in real time and block dates for yourself whenever you like, with no limit.

Careful guest selection keeps this risk low: damage is rare and manageable. We still take a deposit at every key handover. For minor damage we inform you and decide together on the best solution, deducting from the deposit. We also ask you to take out insurance specific to holiday rentals (no more expensive than a standard non-occupying owner policy).

The nightly rate depends on location, floor area, amenities, the standard of the property and above all the time of year. We analyse these factors to set the fairest price, encourage bookings and increase your returns.

To save you reconciling with each platform, we collect the rent on your behalf. We then transfer the full amount to you on the 15th of the following month, after deducting our commission.

Routine cleaning is compulsory in July and August: our team takes care of it at every changeover. The rest of the year it is optional: guests can do it themselves by following our cleaning checklist, or order the service from us. If it is not done to our standards, we deduct from the deposit and take care of the cleaning for the next booking. Linen hire is not always included in the price of the stay: each guest can order it. Garden and pool upkeep is not part of the cleaning and is an additional service. At the end of every stay each property is inspected, mattress protectors are changed and consumables replenished.

We check the general condition of the property, that the main appliances work and any visible damage. This is a general inspection, not an inventory down to the last detail: we report what we find. We also recommend that owners carry out a thorough check themselves once or twice a year.

We apply a flexible cancellation policy: more than 30 days before arrival, full refund; between 30 and 14 days, 50% refund; less than 14 days, no refund.

At the end of each month we issue an invoice showing all the income generated by your property. Our commission applies only to rent actually paid out by the platforms. The invoice is emailed to you on the 15th of the following month, together with your rent transfer.